Terms of Service

Platform means the DotCoAi AI-native GRC software-as-a-service product, including all modules, APIs, dashboards, and associated tooling.

Customer means the organisation or individual that has entered into an Order Form or subscription agreement with DotCoAi.

User means any individual authorised by a Customer to access the Platform under that Customer's account.

Customer Data means all data, content, and information submitted to the Platform by or on behalf of a Customer.

Order Form means a written or electronic order document specifying the Services, subscription tier, fees, and term.

Access to the Platform is granted on a subscription basis as set out in the applicable Order Form. You must provide accurate registration information and keep it current.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

We reserve the right to suspend or terminate accounts that violate these Terms, are used for fraudulent purposes, or pose a security risk to the Platform or other customers.

Subject to these Terms and payment of applicable fees, DotCoAi grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Services solely for your internal business purposes.

You must not:

• Reverse-engineer, decompile, or disassemble any part of the Platform;
• Resell, sublicense, or otherwise make the Platform available to third parties outside your organisation without our prior written consent;
• Use the Platform to process data in violation of applicable law or regulation;
• Attempt to gain unauthorised access to any system, network, or data;
• Upload or transmit malicious code, viruses, or any content that infringes third-party rights.

You retain all ownership rights in your Customer Data. By using the Platform you grant DotCoAi a limited licence to process Customer Data solely to provide and improve the Services.

We will not sell, rent, or share Customer Data with third parties except as necessary to deliver the Services, as required by law, or as expressly authorised by you.

You are solely responsible for ensuring that Customer Data you submit to the Platform complies with all applicable laws, including data protection and privacy regulations.

DotCoAi and its licensors retain all intellectual property rights in the Platform, including all software, algorithms, models, documentation, trademarks, and trade secrets. Nothing in these Terms transfers any ownership of DotCoAi IP to you.

Any feedback, suggestions, or ideas you provide regarding the Services may be used by DotCoAi without restriction or compensation to you.

Fees are as set out in the applicable Order Form. Unless otherwise stated, fees are due in advance and are non-refundable except as expressly provided herein or required by law.

We may update pricing on reasonable notice (not less than 30 days) prior to the start of a renewal term. Continued use of the Services after the effective date of a price change constitutes acceptance.

Overdue amounts accrue interest at 1.5% per month (or the maximum rate permitted by law, whichever is lower) from the due date until paid in full.

Each party agrees to keep confidential all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly known through no breach of these Terms; (b) was rightfully known before disclosure; (c) is independently developed without use of confidential information; or (d) must be disclosed by law or court order.

DotCoAi warrants that the Platform will perform materially in accordance with its documentation during the subscription term. Our sole obligation for breach of this warranty is to use commercially reasonable efforts to correct the non-conformance.

Except as expressly stated above, the services are provided "as is" and "as available" without warranty of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.

DotCoAi does not warrant that the Services will be uninterrupted, error-free, or free of harmful components, or that any defects will be corrected.

To the maximum extent permitted by applicable law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business interruption, arising out of or related to these Terms or the Services, even if advised of the possibility of such damages.

DotCoAi's total aggregate liability arising out of or related to these Terms will not exceed the fees paid by you in the twelve (12) months immediately preceding the event giving rise to the claim.

You agree to indemnify, defend, and hold harmless DotCoAi and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Services in violation of these Terms; (b) your Customer Data; or (c) your violation of any applicable law or third-party rights.

These Terms commence on the date you first access the Services and continue until terminated. Subscription terms are as set out in the applicable Order Form.

Either party may terminate for material breach if the breach is not cured within 30 days of written notice. DotCoAi may terminate immediately for breach of Section 3 (Permitted Use) or if you become insolvent.

On termination, your right to access the Platform ceases. We will retain Customer Data for 30 days post-termination to allow export, after which it may be deleted.

These Terms are governed by the laws of Singapore, without regard to conflict-of-law principles. Any dispute arising out of or in connection with these Terms, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC for the time being in force.

Nothing in this clause prevents either party from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

Entire Agreement. These Terms, together with any applicable Order Form and our Privacy Policy, constitute the entire agreement between the parties regarding the Services and supersede all prior agreements.

Amendments. We may update these Terms from time to time. Material changes will be notified by email or in-platform notice at least 14 days before taking effect. Continued use after the effective date constitutes acceptance.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

Waiver. Failure to enforce any provision of these Terms will not constitute a waiver of future enforcement of that or any other provision.

Assignment. You may not assign these Terms without our prior written consent. DotCoAi may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.